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FAQ

ORDERS:

Why was my order canceled?


  • One of the most common reasons for this decision is the billing information entered for the order did not match the billing information your card company has on file. If you suspect this is the case, please contact your card company to verify and/or update your billing address prior to attempting to place a new order.
  • There is a pre-authorization charge that will fall off of your card within 3-5 business days.


Can I cancel or change my order?

  • Orders placed on kowear.com cannot be canceled or changed once submitted.
  • Once you receive your order, simply return any items you do not want by following our return Instructions.


Do you offer free shipping?

  • We do free shiping to all 50 U.S. States, Washington D.C., all U.S. Territories. We also ship to APO/FPO addresses, and P.O. Boxes.


I haven't received a confirmation email for my order?

  • You will receive a confirmation email within 24 hours of placing your order.
  • If you did not receive your confirmation email, please check your spam and/or junk folders as it may have been mis-sorted. Please contact with info@kowear.com.
  • If your email address was incorrect, please update that information at www.kowear.com/account/update.


When will my order ship?

  • Standard ground orders typically ship within 1-3 business days of the order being placed.
  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.
  • Please note, you may receive multiple shipping confirmation emails as items may ship from separate locations.


My order shows it was delivered but I cannot locate my package. Where is my Order?

  • Check your entire property and with other members of your household. Often times, carriers will leave packages in a safe location such as a garage.
  • Please allow up to 3 days from the initial delivery notification for your package to arrive, as packages can show as delivered while they are still in transit.


I am missing an item(s) from my order, what should I do?


  • Please check your tracking confirmation email or order packing slip to ensure the item(s) are not arriving in separate shipments.
  • If your missing item was shipped from a different fulfillment location, it may still be in-transit to you.
  • If you are not able to locate an additional shipment and you are still missing item(s), please contact https://kowear.com/contact-us/ for assistance.


What forms of payment are accepted?


We accept the following forms of payment for kowear.com orders:

  • Visa
  • MasterCard
  • American Express
  • PayPal®


SHIPPING:


How do I track my order?

  • Once your kowear.com order has shipped, you will receive an email with the tracking information. From there, you will be able to view detailed tracking updates! If, for some reason, you don’t receive that email, please contact https://kowear.com/contact-us/ and we can assist you!


ONLINE SHOPPING RETURNS:


All the merchandises must be returned with receipt in 30 days of purchase unworn with price tags attached

Returns to Kowear.com


How do I return my order on Kowear.com?


When will my return be processed?

  • We process returns in the order in which they are received at our warehouse. Please allow 7-10 business days after receiving your return at our facility for processing.

When will my refund for my return reflect on my card?

  • Depending on your banking institution, we expect refunds to be reflected on your card within 3-5 business days.
  • Please contact your bank if you have not received your funds after 5 business days from processing.

Does Knockout Wear offer free returns?

  • Kowear.com purchases can be returned for free when returned to one of our many stores. Your closest Kowear store location can be found by
  • You can also return your purchase to kowear.com via mail. he shipping fee will be deducted from the refund if you return merchandise via mail unless the product is defective or incorrect.
  • We do not refund items purchased at a discount of 40% or higher. For items discounted 40% or higher, we offer store credit only.

How are exchanges processed on Kowear.com?

  • Currently, we do not offer exchanges on Kowear.com. We recommend simply returning the item that didn't work for you and placing a new order for the desired items.

How will I receive my refund if I no longer have access to the card used on my order?

  • Refunds will be posted to the form of payment used on the original transaction. If you no longer have access to that card, please reach out to your banking institute or card company for options on receiving access to your funds.

Can returns for multiple orders be sent using the same shipping label?


  • Yes! If you choose to ship items from multiple orders in the same package, please be sure to include the packing slip for each order.

Return to Store:


Can I return my Kowear.com order to a Knockout Wear store?

Yes, orders placed on kowear.com may be returned to any Knockout Wear store location.
  • Items must be within 30 days of purchase.
  • Make sure all items are in original, unworn condition.
  • All vendor and price tags must be attached.
  • Bring the pack slip associated with the order. If you do not have the pack slip, please have the confirmation email for the order handy.

How will I receive my PayPal refund if I return my order in store?

  • Funds for in store returns for orders using PayPal will be processed to a Knockout Wear gift card.

How do I track my order?(Shipping segmentinin altinda olacak)

  • Once your kowear.com order has shipped, you will receive an email with the tracking information. From there, you will be able to view detailed tracking updates! If, for some reason, you don’t receive that email, please contact info@kowear.com and we can assist you!